We operate a "no-quibble" guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 14 days from date of invoice. We will issue a full refund for the price you paid for the item.

If the return is due to an error we have made we will gladly refund the delivery charges. Please see contact details below for advice.

If the item is either faulty or damaged please contact our Returns team who will arrange for a replacement or refund:

Tel: 01795 857 225

Returns address:

Brimtoy Ltd
Rear of 65 Oxford Street

To return an item, please contact us via email and we will send you a pre paid return postage label as an attachment. Please pack the item securely. This returns policy does not affect your statutory rights.